Changes between Version 19 and Version 20 of TroubleshootingWindows

Timestamp:

04/19/20 17:35:10 (5 years ago)

Author:

admin

Comment:

--

TroubleshootingWindows

@@ -5 +5 @@
 == "Could not find Java on your computer"/"The JVM (...) is damaged" ==
 
-Assuming you have actually got Java installed, the problem is probably that it is the wrong word size (number of bits). On 32-bit Windows you should be using the 32-bit version of !WorldPainter (it should have `_32` in the file name), and the 32-bit version of Java. You can download 32-bit Java [[https://www.worldpainter.net/links/jre-win-32|here]] (pick the file ending in `-i586.exe`). On 64-bit Windows, you should be using the 64-bit version of !WorldPainter (it should ''not'' have `_32` in the file name), and the 64-bit version of Java. You can download 64-bit Java [[https://www.worldpainter.net/links/jre-win-64|here]] (pick the file ending in `.exe`).
+Assuming you have actually got Java installed, the problem is probably that it is the wrong word size (number of bits).
+
+On 32-bit Windows you should be using the 32-bit version of !WorldPainter (it should have `_32` in the file name), and the 32-bit version of Java. You can download 32-bit Java [[https://www.worldpainter.net/links/jre-win-32|here]] (pick the file ending in `-i586.exe`).
+
+On 64-bit Windows, you should be using the 64-bit version of !WorldPainter (it should ''not'' have `_32` in the file name), and the 64-bit version of Java. You can download 64-bit Java [[https://www.worldpainter.net/links/jre-win-64|here]] (pick the file ending in `.exe`).
 
 You should always be using the version of Java installed in `Program Files` (not `Program Files (x86)`). On 64-bit Windows, 32-bit Java is installed in `Program Files (x86)`, and is the wrong version.
+
+=== How do I know if I have 32 or 64-bit Windows? ===
+
+Check if you have a `Program Files (x86)` directory (so _with_ the `(x86)`). If you do, it is 64-bit Windows, if not, it is 32-bit Windows.
 
 == I can't install !WorldPainter ==